LeaseLine Refund Policy and Disclaimer 


Refund Policy: 

Once a New Tenant requests to sublease a space, they can not cancel it. Only the Lister can reject or accept a request. If the Lister rejects the subleasing request, the money is returned to the New Tenant within 5 - 10 business days. 


Once a Lister accepts a sublease request, the payment is authorized. After, New Tenants have the option to either confirm or dispute the payment. A New Tenant will receive an email and a message on LeaseLine asking them to confirm or dispute the transaction. Full or partial refunds can be issued by LeaseLine depending on why the transaction is being disputed. Refunds can not be issued if the transaction has already been marked as completed by the New Tenant or automatically marked after 90 days. 

LeaseLine charges Listers a processing fee equal to the greater of 4% of the listing price or $15 if a transaction is confirmed. Lister's receive payment equal to their listing price less the processing fee. The processing fee is nonrefundable. 

Disputing a transaction:

  • Disputing a transaction DOES NOT automatically refund the payment. 

  • When a transaction is disputed, the status of the transaction changes to canceled.

  • If LeaseLine approves the refund, it will processed within 5-10 days. If LeaseLine doe not issue a refund subject to the Terms of Use, the money will be transferred to the Lister. This, however, takes Stripe 85 days from when the Lister accepted the transaction.

  • Both users can still review each other after a dispute.

Disclaimer and Indemnification:

If you choose to use the LeaseLine Platform or Collective Content, you do so voluntarily and at your sole risk. The LeaseLine Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied.

LeaseLine does not tolerate or encourage illegal subletting and reletting. LeaseLine will not issue refunds to Listers or New Tenants if they subleased or released illegally and/or without the consent of the landlord. More so, LeaseLine is not responsible for an issues related to the sublease/release transaction or process, performed legally or illegally. 

By using LeaseLine, you agree that you have had whatever opportunity you deem necessary to investigate the LeaseLine Services, laws, rules, or regulations that may be applicable to your Listings and/or you are not relying upon any statement of law or fact made by LeaseLine relating to a Listing.

If we choose to conduct identity verification or background checks on any User, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a User or guarantee that a User will not engage in misconduct in the future.

Researching, communicating with, identifying and selecting a suitable New Tenant or Lister is solely up to your discretion and judgement. LeaseLine is not responsible for anything that happens to you or your property as a result of using LeaseLine.


You agree to release, defend (at LeaseLine’s option), indemnify, and hold LeaseLine and its affiliates and subsidiaries, including but not limited to their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms or our Policies or Standards, (ii) your improper use of the LeaseLine Platform or any LeaseLine Services, (iii) your interaction with any User, stay at a Space, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) LeaseLine’s Collection and Remittance of Occupancy Taxes, or (v) your breach of any laws, regulations or third party rights.