The LeaseLine Process and FAQ

Step 1 

New Tenant requests to sublet the space and/or messages the Lister.

Step 2 

Lister accepts the sublet request. The Lister has 3 days to accept the request or it will automatically cancel. After the Lister accepts, both parties should file the necessary paperwork with the Landlord.

Step 3 

The new lease is signed and keys delivered. The New Tenant manually verifies the transaction or the transaction is automatically verified after 90 days.

Here's an example of a side contract you can create with your Lister/New Tenant for extra security.

Questions You May Have

Subleasing

How do I find out the exact address of the property?


Exact addresses should only be shared through the messaging platform after a request is accepted, the necessary paperwork is signed to confirm the New Tenant will be renting the space, and/or a payment is made.




Does my request need to be accepted by the Lister?


Only if the Lister is accepting the first month's rent payment on LeaseLine. After you make a request to sublease a space, the Lister then has the option to either accept or decline your request. You will only be charged if the Lister accepts the transaction within 3 days. If the Lister declines or does not respond, you are not billed.

If no payment transaction is made on LeaseLine, the Lister does not accept or decline any requests. They only receive mesages.




How many subleasing requests can I send at one time?


You can request as many spaces as you want but remember, if a Lister is accepting payments on thier Listing and accepts your request, you will be charged. One of the reasons LeaseLine was created is to prevent New Tenants from shopping around and backing out of deals, which is very frustrating for Listers. With payment transactions, Listers have 3 days to accept a subleasing request. After that, the transaction will be cancelled and it is safe to request another place. LeaseLine advises New Tenants to make one request at a time.




How do I cancel my request?


If no payment is made, there is no option to canel your request. Just let the Lister know you are not interested anymore. If a paymetn is made, once you request to sublease a space, the Lister accepts or cancels the request. If the Lister accepts the request, you will be charged. If the Lister cancels the request, you will not be charged and it the charge will appear as cancelled on your bank statement within 5 - 10 business days. Once the request is accepted by the Lister, New Tenants have the option to either confirm or dispute the request. Disputing the order does not mean the New Tenant receives a refund immediately. You can confirm or dispute the request in the messaging platform. Read more about cancellations, refunds and disputes here.




Do I have to message the Lister before subleasing their space?


You do not have to message before subleasing but it's always good to reach out to the Lister to introduce yourself and explain why you are interested in staying in their place. Listers are more likely to accept a request if they know a little more about you.




Pricing for New Tenants:


The listing price reflects the rent the Lister is offering the New Tenant. This may be different than the actual rent on the lease. If the Lister is collecting rent from the New Tenant, the New Tenant will pay first month's rent through LeaseLine. If the New Tenant will pay all rent directly to the landlord there should be no payment made on LeaseLine. New Tenants should only be paying a price equal to the first month's rent the Lister decides to charge. Rent due after the first month should only be paid to the Lister if the Lister has already paid the landlord for those months. It is up to the Lister whether to include utilities, signing fees or other costs in the total price. New Tenants will only be charged if and when the Lister accepts the request. Disputes must me made within 90 days of the Lister accepting the sublease request. If the request expires, or the Lister declines it, the New Tenant will not be charged. New Tenants are not charged any service fees from LeaseLine. If the New Tenant subleases at a monthly rent price lower what the Lister pays the landlord, the New Tenantshould either collect the difference from the Lister for all the months they plan to sublease or ask the Lister to pay the landlord the difference prior to signing any contracts. LeaseLine can also handle discount rent payments. For example, if the New Tenant subleases a space for $700 when the actual rent is $1,000, and they plan to stay for 6 months, the Lister should pay the New Tenant or the landlord ($1,000 - $700) x 6 months = $1,800 to cover the difference in rent.




Can New Tenants be billed monthly?


There should be no need for New Tenants to be billed monthly since they are only paying for the first month's rent to the Lister. If Listers are subleasing (not releasing) their space and need a secure way to charge New Tenants rent, they can fill out this form and contact LeaseLine to set up a recurring billing plan.




Why do some listings take a payment when the New Tenant requests to sublease?


Listings are priced in two ways: (1) The Lister has already paid rent to the landlord for at least the first month of the sublease/release. (2) The New Tenant will pay rent directly to the landlord. The first listing type allows Listers to accept payments from New Tenants to be reimbursed for already paying rent to the landlord. The second listing type does not. All prices are similar in that they reflect the rent the Lister wants to offer the New Tenant but not all of the listings require payments.




What's the difference between a release and a sublease?


Release- New Tenant is fully responsible for rent and damages. Sublease- Lister still remains fully resposnible for rent and the condition of the space.





Listing

How do I list my place?


1. Sign up for LeaseLine with Facebook or a verified email address. 2. Allow up to 48 hours to be approved. 3 . List your space. There are two listing types to choose: (1) if you already paid first month's rent to the landlord and want to be reibused by the New Tenant when they request to sublease or (2) the New Tenant will pay rent directly to the landlord. One type allows you to accept payments on LeaseLine, the other does not. Only choose the first option if you need to be reimbursed by the New Tenant for rent. After you choose a lisitng type, add a title, price, description and photos. Hit the save button and wait for requests!




Should I tell my landlord I will be subleasing my space?​


Although we do not work with landlords or leasing offices, you should be fully transparent with your landlord when listing, which may mean signing official subleasing contracts or verbally letting your landlord know. Always remember to review the subletting clause in your lease before listing your space! LeaseLine does not tolerate illegal subletting/reletting.




How do I change the price of my space?


You can change the price of your space before accepting a payment by heading to your profile, clicking on your listing and going to the edit listing link on the right side of the page. Check out similar listings to get a price estimate.




Can I reject a subleasing request?


If you are accpeting a payment for your listing, you have 3 days to accept or deny a subleasing request before it expires. You will receive an email as well as a message to your LeaseLine account asking you to confirm or cancel the request.




Can multiple New Tenants request my place?


You can receive multiple subleasing requests, but you should only accept one.




What should I do once I’ve accepted a request?


It is important to provide the New Tenant with any necessary information they should know before moving in. Additionally, you should send over any contracts the New Tenants needs to sign, or landlord contact information to officially hand over your place. Some landlords allow you to release your space while others only allow you to sublease. Know the difference! Releasing means that once the New Tenant signs the paperwork, you as a Lister are no longer responsible for the space. If you sublease your space, you are still responsible for rent and the condition of your space. If you can only sublease your space, we recommend creating a side contract between you and your New Tenant. Communication is key! Check your original lease with your landlord to review the subleasing/releasing terms. Download a sample side contract here.




My place is no longer available. How do I remove it from the listings?


When you view your listing, on the right hand side of the page you have the option of closing your listing.




Pricing for Listers:


The listing price should be set to reflect first month's rent the Lister wants to collect from the New Tenant plus the 4% processing fee (if payments are made on LeaseLine) when they successfully sublease. Lister's should also consider utilities, signing fees or other costs owed to the landlord they may want covered. Listers will receive the New Tenants payment when either the transaction is manually marked as completed by the New Tenant or when the transaction is automatically marked as completed 90 days after the payment is made. If the Lister sets a rent price lower than the rent they currently pay their landlord, they should either pay the New Tenant or the landlord the difference for all the months. Contact LeaseLine if you want a secure way of sending the New Tenant the difference in rent. For example, if the Lister offers a rent price of $700 for the first month when they pay the landlord $1,000 a month, and the New Tenant signs a sublease for 6 months, the Lister should pay the New Tenant or the landlord the difference of
($1,000-$700) x 6 months = $1,800.




How do I change my listing type to accept payments or remove the payment feature?


When you edit your listing, click on the listing type and choose the listing type you want to use. The first listing type is meant for releases and when the New Tenant will pay all rent directly to the landlord. When they request to sublease there is no payment made. The second listing type is designed for subleases or when the Lister has already paid first month's rent to landlord and needs to be reimbursed by the New Tenant. The New Tenant's payments goes to the Lister when after the New Tenant requests to sublease and confirms the transaction.




What's the difference between a release and a sublease?


Release- New Tenant is fully responsible for rent and damages. Sublease- Lister still remains fully resposnible for rent and the condition of the space.




Should New Tenants pay me or the landlord rent after the first month?


New Tenants should onyl be paying you rent after the first month when your lease type is a sublease. For a sublease, Listers are still responsible for rent and damages the space.




Should New Tenants pay me or the landlaord first month's rent?


New Tenants should be paying Listers first month's rent when the lease type is a sublease. The other situaiton a New Tenant would pay a Lister first month's rent is when the lease type is a release but the New Tenant does not move in until after rent is due for that month. Therefore, if the Lister already paid rent for that month, they should be reimbursed by the New Tenant.





Payments

How does the payment process work?


The price listed should reflect first month's rent plus the processing fee that Listers pay. As a New Tenant, you should not have to pay any rent for the following months to the Lister, unless the Lister has already paid the Landlord for future month's rent. ​All payments are processed securely through Stripe. Listers have 3 days to accpet a subleasing request. After that, the transaction will be cancelled. Payment Process: New Tenant requests to sublease the space and makes the payment. Lister accepts the request and Stripe pre-authorizes the payment (escrow). New Tenant marks the order as completed or the order is automatically marked as completed after 90 days. Stripe transfers the money from the Stripe balance to the Lister's bank account. Stripe takes about 7 days to credit the Lister's account.




How do refunds work?


Once the New Tenant request to sublease a space, they can not cancel the payment. It is up to the Lister to cancel or accept the request. If the Lister cancels the request, the payment will be refunded to the New Tenant within 5 -10 business days. Once the Lister accepts a sublease request, the New Tenant has the option to either confirm or dispute the payment. The New Tenant will receive an email and a message on LeaseLine asking them to confirm or dispute the transaction. Full or partial refunds can be issued by LeaseLine depending on why the transaction is being disputed. Refunds can only be issued if the transaction has not been marked as completed by the New Tenant or automatically marked as completed after 90 days. Transactions should only be marked as completed when the new lease is signed. Disputing a transaction: Disputing a transaction DOES NOT automatically refund the payment. When a transaction is disputed, the status of the transaction changes to canceled. LeaseLine needs to manually issue the refund (processed within 5-10 business days). If it is decided that a refund will not be issued, the money will be transferred to the seller. This, however, takes Stripe 85 days from when the seller accepted the transaction. Both users can still review each other after a dispute. You can read the full Refund Policy here.




Why do some listings take a payment when the New Tenant requests to sublease?


Listings are priced in two ways: (1) The Lister has already paid rent to the landlord for at least the first month of the sublease/release. (2) The New Tenant will pay rent directly to the landlord. The first listing type allows Listers to accept payments from New Tenants to be reimbursed for already paying rent to the landlord. The second listing type does not. All prices are similar in that they reflect the rent the Lister wants to offer the New Tenant but not all of the listings require payments.




Am I illegally subleasing by using the payment feature on a listing?


If the lease type is a sublease, where the Lister maintains responsibility for rent and damage, the New Tenant pays rent to the Lister. Therefore, if a lease is a sublease, it would not be illegal for the New Tenant to pay the Lister unless otherwise required by the landlord. It would illegal for a New Tenant to pay rent to a Lister if the lease is a release since the New Tenant should be paying rent to the landlord directly. However, if the Lister paid rent for the month and then signed a release with the New Tenant to take effect later that same month, it would not be illegal for the New Tenant to reimburse the Lister for that month's rent.





Other

What info should I share in messages?


If you want to know more about a Lister or New Tenant, don't be afraid to ask. After all, it's your place. If a New Tenant has confirmed a sublease request, the Lister should provide more details on next steps in terms of signing contracts and the move-in procedures. We discourage the sharing of contact info, such as phone numbers, email addresses, or social profiles within messages before a transaction is complete. This helps create a safe and private marketplace.




What happens if I can't get in touch with my Lister/New Tenant after the request was confirmed?


If a Lister/New Tenant does not respond to your messages after the request was confirmed, reach out to our support team at leaselineteam@gmail.com.




Can I send attachments to my Lister/New Tenant?


If you want to share photos, videos or files you can attach links in the description section of your listing. If you want to send your Lister/New Tenant content in messages, we recommend sharing files via Dropbox or Google Drive.




What's the difference between a release and a sublease?


Release- New Tenant is fully responsible for rent and damages. Sublease- Lister still remains fully resposnible for rent and the condition of the space.





If you have any other questions or recommendations for LeaseLine, please contact our team at leaselineteam@gmail.com